Category Archives: Downtime

Connectivity Issues

Hello all,

We apologize about the server being unreachable. Unfortunately, this was beyond our power to rectify. The host server that NewHopeMUSH is on was experieincing connectivity issues late last night and during that time the server (game and website) was unreachable.

Kimojuno.

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Server Reboot

Hey all,

I rebooted the server due to some updates that had to be run. Everything should be back up and running.

Thanks,
Kimojuno.

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Server Rebooted

Well then,

I had to restart the server today (due to issues not involving the planned upgrade). The upgrade itself was to take place later this week, on Wednesday, but since I had to restart the server anyway I took care of those upgrades at the same time. My apologizes for the unplanned downtime. Nothing should be affected and everything should be in perfect operation. Again, my apologies. The website, game, the bot, and the webclient are once again running.

Total downtime: 17 minutes.

Kimojuno.

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Server Updates – Next Week

Hey all,

Next week the server will be rebooted for maintenance. I am planning this for Wednesday, May 3rd, 2017. The downtime should be around 30 minutes through one hour, but may last a little longer. This will include the NewHopeMUSH game, bot, and website.

On another note, the game and website was also updated yesterday. No downtime was required for that.

Thank you,
Kimojuno.

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Server Reboot

Hello all,

A few minutes ago, there was a hardware fault affecting the physical hardware that NewHopeMUSH’s server is hosted on. This issue was with the physical hardware beyond the scope of our control, and had nothing to do with NewHopeMUSH itself — it did, however, cause the server to shutdown and for us to lose our uptime on both the website and the game. 🙁

I have restarted all services (the website, game, the bot, and the webclient) and, at this time, there should be no further issues. There should be no loss of data but, if anyone notices anything, please alert me as soon as possible (emailing through the ‘contact us’ option on the website is the fastest way to get a response).

Thank you,
Kimojuno.

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Server Downtime

Hello all,

For those that had tried to access the site from Saturday until yesterday (Wednesday), the site had some unexpected issues where it was pinging the host servers multiple times per second. As such, I had to request that the host shutdown the server until I could figure out why it was happening, and put a stop to it so that it did not continue to put more stress on their servers.

In any case, the situation has been handled and the problems are no longer occurring. Therefore, the server, website, and game is back online for everyone to access. My apologies for the inconvenience.

Thanks,
Jeffrey.

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Planned Server Upgrades

Hello all,

It’s been awhile, hasn’t it? Sorry for that. I’ve been enjoying life and have been, unfortunately, dragged away from the computer lately (real life commitments, etc). As such, I haven’t been able to work on the game as much as I would like. With this said, I will be working on the game again.

In any case, there are some server upgrades that will need to be done. I am scheduling the upgrades for tomorrow. The expected downtime will be between one hour, and an hour and a half, with a 30 minute cushion thrown in for the just-in-case aspects of upgrading.

If anyone needs to reach me during that time, I will be on the IRC server at irc.codealife.com #NewHopeMUSH and can be contacted there. Again, the maximum expected downtime tomorrow is two hours, but the actual upgrade should take less time than that. This downtime will affect both the game and the website.

Thanks,
Kimojuno.

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Website Issues

Hey all,

There were some issues with the webserver today. I believe I tracked down the cause and have solved it, but should it happen again, please let me know. In any case, should anyone have any issues, please email me about it or contact me on the game via page or @mail in-game.

Thanks,
Jeffrey.

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Game Back Online

Hey all,

The server was back up within a few minutes, and the game is now back online. My apologies for the game being down for so long, but I was unable to restart it until just now, due to being at work earlier when the server was restarted.

In any case, thanks for your patience and understanding, while everything was being done and during the downtime.

Jeffrey. 🙂

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Upcoming Server Reboot

Due to security concerns, our host server will be applying updates. These security update are mandatory and will require downtime while the updates are applied.

I will be shutting down the game at 11:30PM UTC on March 3rd, 2015 and the website will be unresponsive about a half hour later.

EDIT: For those of you who read the unedited post, the game will be down for longer due to the update being done while I will be working. The game will be shutdown around 6:30PM ET and will be restarted around 11:30PM, barring any issues, due to the fact that I will be at work and unable to restart the game immediately following the updates. My apologies.

Thank you for understanding,
Jeffrey.

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