Category Archives: Downtime

Server Downtime

Hello all,

There was approximately seven hours of downtime today. This was due to an issue affecting the physical host that NewHopeMUSH resides on. Due to this, our provider had to take the server offline while they resolved the issues. This was beyond the scope of our ability to control and, unfortunately, due to security concerns, no prior warning was issued.

We understand that it is helpful to know when these things will occur but, unfortunately, we were unable to provide any notice due to the emergency maintenance.

As such, if there are any questions or concerns, please feel free to join us on our Discord at https://discord.gg/zhcCMFd

Thanks,
Kimojuno (Jeff).

Server Maintenance Completed

Hey all,

The scheduled maintenance from our host server is completed. This maintenance was required due to security concerns. As of 5:00AM Eastern Time, the server, game, and clients were back online. Everything should be up and running. If there are any issues, please let myself or a member of staff know.

Kimojuno.

MUSH Restarted

Hey all,

I had to restart the MUSH a few minutes ago. The downtime lasted less then a minute. I thank everyone for their patience. All should be good now. Remember the server will be rebooting tonight for the host server’s upgrades. That will be around 7:00AM UTC (~2:00AM Eastern).

Thank you,
Kimojuno.

Upcoming Server Upgrades

Hey all,

Our host server is upgrading the server due to discovered security issues possibly affecting the host machine. The server will be taken offline at 7:00AM UTC on January 19th, 2018. The downtime is expected to last no more then two hours. If we are needed for any reason, you can find us on Discord. The link for the Discord is https://discordapp.com/invite/zhcCMFd

I apologize for the short notice but these security concerns make it important for our host server to take these steps to ensure the security of our individual server and the data it holds. As always, I thank you for your patience and understanding.

Kimojuno.

Connectivity Issues

Hello all,

We apologize about the server being unreachable. Unfortunately, this was beyond our power to rectify. The host server that NewHopeMUSH is on was experieincing connectivity issues late last night and during that time the server (game and website) was unreachable.

Kimojuno.

Server Reboot

Hey all,

I rebooted the server due to some updates that had to be run. Everything should be back up and running.

Thanks,
Kimojuno.

Server Rebooted

Well then,

I had to restart the server today (due to issues not involving the planned upgrade). The upgrade itself was to take place later this week, on Wednesday, but since I had to restart the server anyway I took care of those upgrades at the same time. My apologizes for the unplanned downtime. Nothing should be affected and everything should be in perfect operation. Again, my apologies. The website, game, the bot, and the webclient are once again running.

Total downtime: 17 minutes.

Kimojuno.

Server Updates – Next Week

Hey all,

Next week the server will be rebooted for maintenance. I am planning this for Wednesday, May 3rd, 2017. The downtime should be around 30 minutes through one hour, but may last a little longer. This will include the NewHopeMUSH game, bot, and website.

On another note, the game and website was also updated yesterday. No downtime was required for that.

Thank you,
Kimojuno.

Server Reboot

Hello all,

A few minutes ago, there was a hardware fault affecting the physical hardware that NewHopeMUSH’s server is hosted on. This issue was with the physical hardware beyond the scope of our control, and had nothing to do with NewHopeMUSH itself — it did, however, cause the server to shutdown and for us to lose our uptime on both the website and the game. 🙁

I have restarted all services (the website, game, the bot, and the webclient) and, at this time, there should be no further issues. There should be no loss of data but, if anyone notices anything, please alert me as soon as possible (emailing through the ‘contact us’ option on the website is the fastest way to get a response).

Thank you,
Kimojuno.

Server Downtime

Hello all,

For those that had tried to access the site from Saturday until yesterday (Wednesday), the site had some unexpected issues where it was pinging the host servers multiple times per second. As such, I had to request that the host shutdown the server until I could figure out why it was happening, and put a stop to it so that it did not continue to put more stress on their servers.

In any case, the situation has been handled and the problems are no longer occurring. Therefore, the server, website, and game is back online for everyone to access. My apologies for the inconvenience.

Thanks,
Jeffrey.